GoodWe and Adler Solar agreed on comprehensive after- sales support services

0 3

GoodWe has signed a cooperation agreement with Adler Solar Services GmbH in providing comprehensive after-sales services to GoodWe´s customers in Germany, Austria and Switzerland covering 1st level support, 2nd level support and technical field services. Adler Solar is a full-service provider for the solar industry who delivers a broad spectrum of technical solutions and services that guarantee a high-performance level and smooth running of a PV plant throughout its entire life-cycle. Adler Solar serves the complete range of after-sales solutions and defines all interfaces of the process chain according to individual customer requirements. Adler Solar´s existing panel service customers include renowned brands such as REC and Solarwatt.

With over 60 employees across the abovementioned German speaking markets, Adler Solar will conduct on-site repairs and take care of the storage of spare/replacement devices as well as individual inverter components and all the logistics involved.

In addition, Adler Solar experts will also handle the warranty process for GoodWe, while providing additional support services. Further services include the provision of information and support for GoodWe Smart Energy Management System (SEMS). By using this system, Adler Solar can take targeted actions based on GoodWe intelligent alert notification and get in touch with system owners directly, providing proactive responses.

Quality after sales service is GoodWe´s top priority

The agreement was inked by Thomas Haering, Managing Director of GoodWe Europe GmbH, and Gerhard Cunze, Managing Director of Adler Solar Services GmbH.

“GoodWe inverters stand for reliability, high performance and top-notch quality”, says Thomas Haering, Managing Director at GoodWe Europe. “We want to walk on this way by increasing our after-sales support network as one of our top priorities. This is why we are thrilled to work together with an experienced and professional service partner like ADLER Solar to provide our customers the necessary high-respond support they are expecting from a leading inverter manufacturer.

Fast, professional and reliable after-sales and repair services are essential for operators of PV systems. This is the only way to achieve the calculated yields and a stable return on investment. We ensure this with our after-sales solutions and are delighted to support one of the world’s leading inverter manufacturers”, says Gerhard Cunze, Managing Director of Adler Solar.

Source: GoodWe